Privacy Policy and SMS Terms & Conditions

1. Who We Are

This website is operated by Milagro Ranch Venue, a family-owned wedding, quinceañera, lodging, and private-event venue located in Forreston, Texas.

Our website address is: https://milagrovenue.com/.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Your first and last name.
• Your mobile telephone number or other telephone number.
• Your email address.
• Your preferred method of communication.
• The type of event you are planning.
• Your requested or approximate event date.
• Your estimated number of guests.
• Information about your wedding, quinceañera, private event, lodging request, venue tour, or other event needs.
• Information you include in forms, emails, text messages, telephone conversations, social media messages, or other communications with us.
• Appointment, tour, proposal, booking, payment, and customer-service information.
• Technical information such as your IP address, browser type, device information, operating system, referring website, pages visited, and website interactions.
• Any other information you voluntarily provide to Milagro Ranch Venue.

3. How We Collect Information

We may collect information when you:

• Visit or interact with our website.
• Submit a website contact form.
• Request pricing, packages, availability, or venue information.
• Request or schedule a venue tour.
• Call, email, text, or otherwise contact our team.
• Communicate with us through social media.
• Attend a consultation, tour, event, or meeting.
• Enter into an agreement or booking with Milagro Ranch Venue.
• Leave a comment on a website page where comments are enabled.

We may also collect technical information automatically through cookies, analytics tools, server logs, and similar technologies.

4. How We Use Your Information

We may use your information to:

• Respond to your questions, requests, and inquiries.
• Provide information about venue availability, packages, amenities, lodging, pricing, tours, and related services.
• Schedule, confirm, reschedule, or follow up regarding venue tours, consultations, and appointments.
• Communicate with you about your wedding, quinceañera, lodging stay, private event, or other booking.
• Prepare proposals, estimates, agreements, and booking information.
• Provide customer support and event-planning assistance.
• Send conversational and informational SMS messages when we have the appropriate consent.
• Process and maintain business and booking records.
• Improve our website, services, advertising, and customer experience.
• Measure website traffic and marketing performance.
• Detect spam, fraud, misuse, and security incidents.
• Comply with legal, contractual, accounting, and regulatory obligations.

5. SMS Text Messaging Terms & Conditions

Types of SMS Messages

Text messages may include:

• Responses to your venue inquiry.
• Venue availability information.
• Tour scheduling and confirmations.
• Appointment reminders.
• Requests for information needed to assist with your event.
• Event-planning communications.
• Proposal or pricing follow-ups.
• Booking and reservation updates.
• Customer-care and support communications.

We will not send unrelated promotional or marketing SMS messages unless you have separately provided the level of consent required for those messages.

Message Frequency

Message frequency may vary. The number of messages you receive will depend on your inquiry, tour request, booking status, scheduled appointments, and your communications with our team.

Message and Data Rates

Message and data rates may apply. Your mobile carrier’s standard messaging and data charges may apply according to your wireless service plan.

How to Opt Out

You may stop receiving text messages at any time by replying STOP to any SMS message from Milagro Ranch Venue.

After you reply STOP, you may receive one final confirmation message stating that you have been unsubscribed. After that confirmation, we will not send additional SMS messages unless you provide consent again.

How to Get Help

For assistance, reply HELP to any SMS message, call 817-228-9552, or email info@milagrovenue.com .

Carrier Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier and is outside the direct control of Milagro Ranch Venue.

Mobile Information and Consent

We may use contracted technology and communications service providers solely to operate our systems and deliver messages on our behalf. These providers are not authorized to use your mobile information for their own marketing purposes.

SMS Consent Records

We may maintain records of your SMS consent, including the telephone number provided, the date and time consent was given, the form or method used to provide consent, the disclosure presented at the time of consent, and any subsequent opt-out request.

6. How We Share Personal Information

We do not sell your personal information.

We may disclose limited personal information to service providers that perform services on our behalf, such as:

• Website hosting and maintenance.
• Form processing and customer relationship management.
• Appointment and tour scheduling.
• Email and communications delivery.
• Analytics and website performance measurement.
• Payment processing and business administration.
• Security, fraud prevention, and spam detection.

These providers may only use information as needed to perform services for us and are not permitted to use it for their own unrelated purposes.

We may also disclose information when reasonably necessary to:

• Comply with applicable laws, regulations, or legal processes.
• Respond to a court order or lawful government request.
• Enforce our agreements and protect our legal rights.
• Protect our customers, employees, property, or business operations.
• Investigate suspected fraud, misuse, or security threats.

The preceding disclosures do not permit the sharing of mobile opt-in data or SMS consent with third parties or affiliates for marketing or promotional purposes.

7. Comments and Spam Detection

If comments are enabled and a visitor leaves a comment, we may collect the information shown in the comment form, along with the visitor’s IP address and browser user-agent information, to assist with spam detection and website security.

An anonymized string created from your email address, sometimes called a hash, may be provided to the Gravatar service to determine whether you use that service. After a comment is approved, your profile image may be visible publicly in connection with the comment.

Visitor comments may be reviewed through an automated spam-detection service.

8. Media Uploads

If our website permits visitors or registered users to upload images, you should avoid uploading images that contain embedded location information, including EXIF GPS data.

Visitors may be able to download images from the website and extract any location information embedded in those files.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our pages, improve website performance, measure advertising results, and provide a better browsing experience.

Comment Cookies

If you leave a comment, you may be given the option to save your name, email address, and website in cookies for your convenience. These cookies may remain for up to one year.

Login and Administrative Cookies

If you visit a login page, a temporary cookie may be set to determine whether your browser accepts cookies. This temporary cookie does not contain personal data and is discarded when you close your browser.

If you log in, cookies may be used to save login information and display preferences. Login cookies may last for approximately two days, screen preference cookies may last for approximately one year, and a “Remember Me” selection may maintain a login for approximately two weeks.

If an authorized user edits or publishes an article, an additional cookie may be stored to identify the article that was edited. This cookie does not contain personal data and generally expires after one day.

Your Cookie Choices

You may control or disable cookies through your browser settings. Disabling cookies may affect the operation of certain website features.

10. Analytics and Website Technologies

We may use analytics, advertising, scheduling, form-processing, communications, security, and performance tools provided by third-party service providers.

These technologies may collect information such as IP addresses, device identifiers, browser information, referring pages, pages visited, and website interactions according to their respective privacy practices.

11. Embedded Content and External Websites

Our pages may include embedded or linked content such as videos, maps, images, social media posts, scheduling tools, reviews, and articles from third-party websites.

Embedded content may behave in the same manner as if you visited the third-party website directly. Those websites may collect information about you, use cookies, apply additional tracking technologies, and monitor your interaction with their content.

Milagro Ranch Venue is not responsible for the privacy, security, or content practices of external websites. We encourage you to review the privacy policies of those services before providing personal information.

12. Website Accounts and Password Resets

If our website offers registered-user accounts, we may store the personal information supplied in each user profile. Authorized users may be able to view, edit, or request deletion of certain profile information, subject to administrative, contractual, legal, and security requirements.

If you request a password reset, your IP address may be included in the password-reset communication as a security measure.

13. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

• Respond to inquiries and provide requested services.
• Manage tours, bookings, events, and customer relationships.
• Maintain contractual and business records.
• Complete transactions and resolve disputes.
• Prevent fraud and maintain security.
• Comply with legal, accounting, tax, and regulatory obligations.

If you leave a comment, the comment and associated metadata may be retained indefinitely so that follow-up comments can be recognized and processed appropriately.

SMS consent and opt-out records may be retained for as long as reasonably necessary to document compliance with messaging requirements.

14. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, misuse, alteration, destruction, or loss.

However, no website, electronic transmission, email, storage system, or text messaging service can be guaranteed to be completely secure.

15. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Ask what personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request a copy of certain personal information you provided.
• Unsubscribe from marketing email communications.
• Stop SMS messages by replying STOP.
• Request SMS assistance by replying HELP.
• Control cookies through your browser settings.

Certain information may be retained when required for administrative, contractual, legal, security, tax, accounting, or recordkeeping purposes.

To submit a privacy request, contact us using the information at the end of this policy.

16. Children’s Privacy

Our website is intended for adults seeking information about venue, lodging, wedding, quinceañera, and event services. We do not knowingly collect personal information directly from children under 13 without appropriate parental or legal guardian authorization.

If you believe a child under 13 has provided personal information through our website, please contact us so that we can review and address the matter.

17. Changes to This Policy

We may update this Privacy Policy and SMS Terms & Conditions periodically to reflect changes in our services, website, technologies, business practices, or legal obligations.

Any updated version will be posted on this page with a revised “Last updated” date.

18. Contact Us

For questions about this Privacy Policy, your personal information, or our SMS messaging practices, contact: